FAQ

  • How does Cashify ScreenPro work?

    ScreenPro is your go-to place to get your mobile screen fixed without any hassle. Simply book a service at www.screenpro.cashify.in, choose a suitable time and relax! Our technician will come to your doorstep to fix your phone. If you have any queries or concerns, write to us at screenpro@cashify.in or call us on 995-3353-995. We will be happy to help!

  • What are your working hours?

    We are available 7 days a week from 9 AM to 7 PM. We try our best to be as responsive as possible. In case you don’t manage to reach us on our helpline, please write to us at screenpro@cashify.in. We’ll get back to you real soon!

  • Is there any hidden cost?

    We firmly believe in fair and transparent pricing. All charges mentioned are inclusive of all taxes. There are no hidden costs at all. You will only be charged as quoted!

  • Do you use originally manufactured screens or locally available alternatives?

    Only the best quality screens qualify our testing and grading process. Be rest assured that all parts used by us are 100% safe. Only a device manufacturer’s authorized service provider can claim their parts as original. ScreenPro uses AAA top quality parts for any repair service. The functionality and sensitivity of the parts are at par with their original counterparts. Hence, we provide 6 month warranty on our spare parts.

  • How long will the screen replacement take?

    The entire screen replacement process takes about 60-90 minutes approximately since your phone is handled by trained and efficient professionals, you can relax while it is being repaired. We will ensure everything is done perfectly!

  • Where will the screen replacement take place?

    The screen replacement will take place at your preferred location, be it your home or office. We just need a place to sit and replace the screen. However, please ensure there is a power plug nearby for us to use some of our tools.

  • Will your technician also fix any other issue of my phone?

    It is definitely on the cards but for now, we only offer screen replacement. Please let us know in advance for any issue with your device and, we will try our best to help.

  • What if I change my mind after I have scheduled an appointment?

    We would love to ensure that this does not happen, but in case it does, you can reschedule the order anytime. Please let us know your preferred time and location and we will reschedule your repair request accordingly. In the unlikely event that you wish to cancel the request, please call us on 995-3353-995 or write to us at screenpro@cashify.in.

  • After the screen is replaced, if I don’t like the screen will you return my money?

    We use the best quality screens available in the market and hence it is unlikely that you will feel the need to change it. Our technician will show and let you use the new screen before the final replacement happens. However, if you still don’t like it, we will not proceed with the screen replacement and won’t charge you a penny. Also, in case you face any display issues post the screen replacement, we offer a 7-day Money Back Guarantee.

  • What If your technician damages my phone, while replacing the screen?

    We take full responsibility for the phone once it is handed over to us. There is minimal chance of causing any damage since our team consists of trained professionals. However, in the unlikely event that a damage is caused at our end, we will fix your phone at our cost and return it back in its original condition. When we say it, we mean it. Be rest assured that your device is in safe hands.

  • When and how can I make the payment?

    You need to pay only when the screen is replaced and you are fully satisfied with the service. You can either pay in cash or transfer the money online via PayTM or Bank IMPS Transfer.

  • How can I claim my warranty?

    You can claim the warranty by writing to us at screenpro@cashify.inwith the service details and the invoice delivered to you at the time of repair. If you need any further assistance, call our customer service team on995-3353-995 to help you process the same.

  • What does 6 month warranty cover?

      We provide a 6 months warranty on every screen replacement under the following conditions-
    • ANY display issues that may arise without any manual intervention and are related to the screen quality specifically dead pixels, discoloration, visible lines and touch issues.
      Warranty is not applicable under the below conditions-
    • We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the warranty.
    • Subsequent mishandling that causes the frame to bend, twist, or crack will not be entertained.
    • Subsequent accidental or purposeful drops
    • Water damage
    • Tampering with internal hardware
    • Damage resulting from attempted customer self-repairs
    • Software issues unrelated to the repair
    • Jail-broken devices
    • New damages unrelated to the original repair
    • Any loss of data occurring as a result of the repair - customers are advised to back up all data prior to the repair attempt.
      Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including-
    • Existence of known manufacturing and/or performance issues related to the device separate from repair, as noted prior to the repair
    • Existence of damage to the device frame, as noted prior to the repair
    • Water damage
    • Jail-broken devices
    • Tampering with internal hardware: Under certain conditions, internal damage may make a repair impossible. Our specialist will be able to explain in detail upon diagnosing your specific device. If you have any doubts, we recommend that you do not attempt to repair the device on your own, as any damage may affect the reparability of your device.

***Please note-The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.